South Carolinians attempting to log on to a website where they can sign up for free credit protection after a massive tax-data security breach may want to switch browsers if they’re having problems.
Reader Glen Carnrick emailed me today in response to an article I wrote on tricks for getting the ProtectMyID website to work.
He said the site didn’t work correctly with Mozilla Firefox when he tried to sign up for the free protection offered by Experian.
Representatives at an Experian call center recommended he try logging on in Internet Explorer, and Carnrick said that worked.
Since then, he said, he’s managed to get the site to work in Firefox. If you’re having problems, though, Internet Explorer seems the best way to sign up, he said.
The state is paying for a year of credit monitoring and insurance for the estimated 3.8 million taxpayers whose data may have been compromised by overseas hackers.
For other tips on how to use the site, read my article here.